learning experience design
Jo always has passion and energy for any job she undertakes. Her work with me as a trainer was not only innovative but she engaged the team to create passion and drive. She always has a smile and delivers a very high standard of work. I would have no hesitation in recommending her.
Alpesh Patel
Supported the swift transition to remote working and virtual delivery using Microsoft 365:
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developed SharePoint Communication sites, signposting users to online guides, learning collaboration forums and external links to useful websites, including Mental Health and Safeguarding support
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deployed Microsoft Teams and delivered virtual workshops / social learning opportunities, the organisation evolved its service provision for adult learning and careers guidance clients.
Designed and delivered development workshops from onboarding to ILM Levels 3-5 development programmes specific to the business strategy:
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​​as part of the region's operational management team, I partnered with area managers to identify and support the talent pool for succession planning
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provided valuable on-the-job coaching across the London region, signposting useful learning resources available to support individual's development needs
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quantified performance results, including increases in product sales and audit scores, whilst customer service issues and labour turnover concerns were reduced, winning
Field Support of the Year!
Championed the analysis and improvements of the company intranet to support employee engagement and collaboration:
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worked with Governance & Risk, Sales & Marketing, Customer Services and People & Development identifying gaps in ​knowledge and awareness
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coached the organisation's intranet publishers, enabling greater accessibility to relevant / up-to-date content, utilising more interactive widgets and apps
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within a year, the quality score increased by 20%, footfall improved by 5x previous levels and reduced the number of FAQs calls/emails by 63%.
Curated a library of more than 600 relevant learning resources for bitesize development opportunities at the point of need:
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created or sourced explainer videos, TEDTalks, pdf downloads, self-assessments, forums, podcasts etc
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self-directed learning accessed by 41% of users within first 6 months
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allowed for social learning and greater collaboration opportunities
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online learning hosted on bespoke LMS platform maintained a >90% UX rate.
Designed / delivered a suite of knowledge checks and elearning projects to enhance the blended learning programme:
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improved the onboarding journey by cutting workshop delivery of systems training, for a more cost effective solution
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reduced the course duration across the mandatory training library by 43% and assigned the annual regulatory-required learning at the start of the user's journey; increasing learner engagement, resulting in 99% completion status by deadline
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implemented assessment diagnostic tools, synchronising these reports with the Risk Management system for greater analysis of knowledge gaps and supplementary learning resources.